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WEBSITE - TERMS AND CONDITIONS OF USE

GX&Co (a division of A & D Spitz (Pty) Ltd) (“GX&Co ”/“we”/“our”) disclaims all liability for any loss, damage or expense however caused, arising from the use of or reliance on the information provided on this website, and does not guarantee the completeness or accuracy of this information.

Your use of this website will be deemed acceptance of these terms and conditions, as well as our privacy policy published on the website. If you do not accept these terms and conditions or the privacy policy, please immediately desist from accessing the site.

This site is made available by A & D Spitz (Pty) Ltd and its subsidiaries, affiliates, and parent company.

Pricing

All product prices shown on this website are merely indicative and will, under no circumstances, be deemed to constitute an offer to sell at those prices. All prices are subject to change without notice. Whilst we make every effort to provide you with the most accurate, up-to-date information, on this website, there may occasionally be one or more items where the price on the website differs from the price of that specific product available in our stores.

Rights

All rights in all material and content, as well as the look and feel, design and compilation of this site, are owned by us or our licensors. You agree that you are permitted to use this material and content only as set out in these terms and conditions or as otherwise expressly authorised in writing by us or our licensors, and that you may not otherwise copy, reproduce, transmit, publicly perform, distribute, commercially exploit, adapt, translate, modify, bundle, merge, share, or make available to any person, or create derivative works of such material or content.

We reserve the right, at any time in our sole discretion, to modify, suspend, or discontinue any element of this website, including any service, price, content, feature, or product offered. By your continued use of this website you are deemed to have agreed that neither GX&Co , its holding or affiliated companies, directors, employees, agents, or representatives shall be liable to you or to any third party should any of the aforementioned modifications be made.

Intellectual Property

We are the owner and/or authorised user of all trademarks, service marks, designs, patents, copyrights, database rights, and all other intellectual property appearing on or contained within this site, unless otherwise indicated. Except as provided in these terms and conditions, use of the site does not grant you any right, title, interest, or license to any such intellectual property you may access on the site. Except as provided in these terms and conditions, any use or reproduction of the intellectual property is prohibited.

Copying

You may view this site and you may print hard copies of material on it for lawful, personal, non-commercial use. Any other copying, whether in electronic, hard copy, or other format, is strictly prohibited and may breach intellectual property and other laws in South Africa or worldwide. You are not entitled to reproduce, transmit, publicly perform, distribute, adapt, translate, modify, bundle, merge, share, or make available to any person, or create derivative works of such material, or use it for commercial purposes. All other rights are reserved.

Liability

To the fullest extent permitted by law, we, our officers, directors, employees, agents, and assigns, hereby disclaim all liability for any loss, cost or damage (direct, indirect, consequential, or otherwise) suffered by you as a result of your use of the site or from any computer virus transmitted through the site, whether such cost, loss or damage arises from our negligence or otherwise and even if we are expressly informed of the possibility of such loss or damage. In no event shall our total liability to you for all proven damages, costs, losses, and causes of action in the aggregate (howsoever arising) exceed, in the aggregate, R1 000.00.

Law and Jurisdiction

These terms and conditions, including the privacy policy and any matter relating to this site, are governed by South African law.

Discounted or Promotional Periods

Whilst we make every effort to provide you with an offering that covers all our styles during a sale and/or discounted and/or promotional period, we cannot guarantee that all sizes and styles on offer will be available in all our stores at the time of purchase. We also do not allow internal movements of stock from store to store during sale and/or discounted and/or promotional periods and stock in store will therefore only be available whilst stock lasts.

Consumer Goods and Services Industry Code

GX&Co is bound by the Consumer Goods and Services Industry Code of Conduct (“Code”) and is a participant in the Consumer Goods and Services Ombud Scheme. An electronic copy of the Code is available here .

Complaints Procedure

If you have a complaint about the goods or services provided by GX&Co or require information regarding our internal complaints-handling process, please contact our Consumer Care Line on 0860 109 321 or email [email protected]

Contact

GX&Co may be contacted at:
 A & D Spitz (Pty) Ltd, 30 Sloane Street, Bryanston, 2021, Johannesburg
 or
 Private Bag X30, Craighall, 2024, South Africa
 or
 Tel: 011 707 7000

Right to Approach The Consumer Goods and Services Ombud

In terms of the Code if you have a complaint about the goods or service provided by GX&Co you are required to first refer the matter to GX&Co . If we fail to deal with your complaint within a reasonable time or you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Consumer Goods and Services Ombud. The Ombud’s contact details are as follows -

Website: www.cgso.org.za
Tel:011 781 2607
Sharecall:0860 000 272
Email:[email protected] or [email protected]
Physical Address:
 Consumer Goods & Services Ombud
 292 Surrey Avenue, Ferndale, Randburg

COMMUNICATION ON TILL SLIP

We will gladly exchange or refund any non-defective, non-sale / promotional items in a saleable condition, unworn and in original packaging within 30 days of purchase, provided you have the original till slip.
Sale / promotional items are subject to the above conditions but must be returned within 7 days of purchase.
Should you not have your original till slip as proof of purchase, we will be happy to exchange your items at the current system price.
If the items are defective – Please refer to the Spitz Group Returns Policy.
Items purchased on Lay-By are subject to the Lay-By Terms and Conditions.
Gift Cards purchased cannot be refunded and are subject to the Gift Card Terms and Conditions.
For further information and copies of the Returns Policy, Terms and Conditions on Sales and/or Promotions, Lay-By Terms and Conditions, and Gift Card Terms and Conditions, please visit either:
www.spitz.co.za and/or www.kurtgeiger.co.za and/or www.green-cross.com and/or www.gxandco.com
Or contact our Consumer Care Line on 0860 109 321 or [email protected] and/or [email protected] and/or [email protected] and/or [email protected]
A&D Spitz Proprietary Limited (trading as Spitz, Kurt Geiger, Green Cross, and GX&Co)
 

SPITZ GROUP - RETURNS POLICY

This returns policy (“Returns Policy”) of A & D Spitz (Pty) Ltd (“Spitz”), as well as the provisions of the Consumer Protection Act 68 of 2008 (“CPA”), should be adhered to at all times. Some credits can however, be processed at the discretion of Spitz’s management. This Returns Policy also applies to Lay-By items.
This Returns Policy applies to all merchandise sold in Spitz Group stores under the Spitz, Kurt Geiger, Green Cross and GX&Co brands.
Note: If merchandise was purchased on sale or on promotion, then the exchange or refund will be to the value of the amount actually paid for the merchandise, being the discounted price as per the discounted value set out on the till slip.
South African law shall govern this Returns Policy and the courts of South Africa shall have exclusive jurisdiction.
 
1. Non-Defective Merchandise
  Non-Sale/Promotional Items (Merchandise Not Purchased on Sale or on Promotion)
1.1 Customers can return merchandise for a refund or exchange within 30 (thirty) days of the date of purchase, provided that:
1.1.1 the merchandise is in its original or the same condition and packaging;
1.1.2 the merchandise has not been worn or used;
1.1.3 the price (swing) ticket and labels are attached to the merchandise or its packaging;
1.1.4 the original till slip, as proof of purchase, is presented;
1.1.5 merchandise sold with promotional gifts is returned together with the promotional gift; and
1.1.6 the merchandise is returned in the country of purchase.
  Sale/Promotional Items (Merchandise Purchased on Sale or on Promotion)
1.2 Customers can return merchandise purchased on a sale or a promotion for a refund or exchange within 7 (seven) days of the date of purchase, provided that:
1.2.1 the merchandise is in its original or the same condition and packaging;
1.2.2 the merchandise has not been worn or used;
1.2.3 the price (swing) ticket and labels are attached to the merchandise or its packaging;
1.2.4 the original till slip, as proof of purchase, is presented;
1.2.5 merchandise sold with promotional gifts is returned together with the promotional gift; and
1.2.6 the merchandise is returned in the country of purchase.
 
2. Defective Merchandise
2.1 Customers will be entitled, at their election, to a refund or repair or to exchange any purchased merchandise, which does not comply with the provisions of section 55 of the CPA (“Defective Merchandise”) provided that:
2.1.1 such Defective Merchandise is returned within 6 months of the date of purchase or date of delivery for Lay-By purchases;
2.1.2 the customer presents proof of purchase;
2.1.3 the Defective Merchandise has been used for its intended purpose; and
2.1.4 the Defective Merchandise is returned in the country of purchase.
2.2 The provisions of clause 2.1 above apply to all items, including sale items and/or items bought on promotion.
2.3 Should a customer elect to have the Defective Merchandise repaired, the repaired item will have a 3 month warranty in respect of the repairs and if the repaired item is still defective after the repair the customer will be entitled to either a refund or an exchange.
2.4 Merchandise will not be regarded as defective and a customer will not be entitled to a refund or repair or an exchange in circumstances where the faults in the merchandise result from:
2.4.1 normal wear and tear; and/or
2.4.2 negligence or damage arising from misuse and/or improper or inadequate care of the merchandise; and/or
2.4.3 where the items have been altered and/or dealt with or used contrary to the manufacturer’s instructions.
 
3. Exclusions
3.1 A customer may not under any circumstances return the following:
3.1.1 underwear (in terms of public regulations); and/or
3.1.2 merchandise that a customer or any other person has altered, repaired, incorporated or added to and such alteration, repair, incorporation and/or addition has not been authorised and agreed to in writing by Spitz; and/or
3.1.3 any soiled items (if also not defective).
 
4. Refunds
4.1 In the event that a customer qualifies for a refund in terms of this Returns Policy and has complied with all the relevant provisions of this Returns Policy, Spitz will refund the Customer the full purchase price paid for the refunded merchandise, or if the merchandise was purchased on sale or on promotion, then Spitz will refund the Customer the amount actually paid for the merchandise, being the discounted price as per the discounted value set out on the till slip. Authorised refunds will be made as follows:
4.1.1 cash and debit purchases will be refunded to the customer in cash;
4.1.2 credit card purchases will be refunded to the applicable credit card used to make the initial purchase;
4.1.3 account purchases will be refunded by crediting the customer’s account; and
4.1.4 Gift Card purchases will be refunded either by crediting the Gift Card used to make the initial purchase, or the issuing of a new Gift Card (electronic or otherwise).
 
5. Marketing Communication from Spitz and other AVI Limited Brands
5.1 If you have elected to receive communication from Spitz and other AVI Limited brands, your personal information and contact details will form part of the Spitz database and we will process such personal information strictly in accordance with the provisions of the Protection of Personal Information Act, 4 of 2013.
5.2 Personal information collected will be used for direct marketing only if you have (a) given your consent; or (b) are a customer of Spitz and we obtained your contact details in the context of the sale of a product or services.
5.3 We will only use your personal information for marketing our own products or services and you will receive marketing communication regarding, (without limitation) upcoming promotions, competitions and offers related to Spitz and other AVI Limited brands.
5.4 Your personal information will be shared with the other AVI Limited brands and their agents to the extent necessary in order to ensure that you receive the marketing communication either via email or SMS and, if applicable, for prizes to be delivered in the event that you are a prize winner.
5.5 You may at any time object, free of charge, to the use of your personal information and opt out of receiving direct marketing communication. Should you wish to opt out, please select the opt-out option made available to you, or contact the Consumer Care Line.
 
6. All terms and conditions can be viewed on our websites at www.spitz.co.za and/or www.kurtgeiger.co.za and/or www.green-cross.com and/or www.gxandco.com
7. If you have questions regarding any matter relating to your privacy or personal information, or if you believe there has been a breach of your privacy or your personal information, you may either contact us at the Consumer Care Line on 0860 109 321 or [email protected] and/or [email protected].za and/or [email protected] and/or [email protected]
8. Alternatively you may file a request for access to personal information in accordance with the AVI Manual in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000, available at https://www.avi.co.za/wp-content/uploads/2017/03/Promotion-of-Access-to-Information-Manual.pdf .
9. Alternatively, you may submit a complaint to the Information Regulator in the prescribed manner and form, https://justice.gov.za/inforeg/index.html.
 

TERMS AND CONDITIONS – PROMOTIONAL OFFERS AND/OR SALES

1. Promotional offers and/or sales (“Promotions”) are conducted by A&D Spitz (Pty) Ltd (“Spitz”) and are subject to these terms and conditions (unless indicated otherwise by Spitz).
2. These terms and conditions apply to all merchandise sold in Spitz Group stores under the Spitz, Kurt Geiger, Green Cross and GX&Co brands.
3. Promotions are valid for the period indicated on the promotional material and are limited to while stocks last.
4. Promotions are only available at the participating Spitz Group stores in the Republic of South Africa during the period of a Promotion.
5. Promotions only apply to specially marked items unless indicated otherwise in store or in the promotional material.
6. The specific terms of Promotions are set out in the promotional material in the participating store.
7. Promotions are applicable to the marked prices of the applicable items only. Promotions do not apply to merchandise that has already been discounted or is subject to another Promotion. Promotions are not applicable in conjunction with any other special offer, Promotion, discount, or voucher.
8. The purchase price of merchandise purchased on Promotion will be the amount actually paid for the merchandise , being the discounted price as per the discounted value set out on the till slip.
9. The benefit of a Promotion cannot be exchanged for cash or for vouchers of any kind whatsoever.
10. Spitz reserves the right to extend, reasonably shorten, suspend the time period of a Promotion and/or terminate a Promotion whenever it should so choose for technical, commercial or operational reasons, or for reasons beyond its control or generally for any reason whatsoever within their sole discretion. Any rules relating to a Promotion, and/or these terms and/or conditions, may be amended by Spitz, at any time and will be applied and interpreted within Spitz's sole discretion. In such an event, all customers participating in a Promotion (“Participants”) waive any rights that they may have and/or purport to have in terms of such Promotion, to the extent permitted by law, and acknowledge that they will have no recourse against Spitz whatsoever.
 
note Please pay specific attention to the following terms! Please note that these terms require you to take on liability, limit the liability or indemnify Spitz. Please read them carefully and ask if you have any questions!
 
11. To the extent permitted by law, Spitz will not be liable for any defects and/or errors in a Promotion or any losses caused by such defects and/or errors or losses arising from incorrect or inaccurate information supplied by Participants.
12. To the extent permitted by law, all Participants indemnify Spitz, their associated, holding and subsidiary companies and its directors, officers and employees, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from their participation in a Promotion.
13. All Promotion items are subject to the Spitz Group Returns Policy.
14. South African law shall govern these terms and conditions and the courts of South Africa shall have exclusive jurisdiction.
15. If you have elected to receive communication from Spitz and other AVI Limited brands, your personal information and contact details will form part of the Spitz database and we will process such personal information strictly in accordance with the provisions of the Protection of Personal Information Act, 4 of 2013.
16. Personal information collected will be used for direct marketing only if you have (a) given your consent; or (b) are a customer of Spitz and we obtained your contact details in the context of the sale of a product or services.
17. We will only use your personal information for marketing our own products or services and you will receive marketing communication regarding, (without limitation) upcoming Promotions, competitions and offers related to Spitz and other AVI Limited brands.
18. Your personal information will be shared with the other AVI Limited brands and their agents to the extent necessary in order to ensure that you receive the marketing communication either via email or SMS.
19. You may at any time object, free of charge, to the use of your personal information and opt out of receiving direct marketing communication. Should you wish to opt out, please select the opt-out option made available to you, or contact the Consumer Care Line on 0860 109 321 or [email protected] and/or [email protected] and/or [email protected] and/or [email protected]
20. All terms and conditions can be viewed on our websites at www.spitz.co.za and/or www.kurtgeiger.co.za and/or www.green-cross.com and/or www.gxandco.com
21. If you have questions regarding any matter relating to your privacy or personal information, or if you believe there has been a breach of your privacy or your personal information, you may either contact us at the Consumer Care Line on 0860 109 321 or [email protected] and/or [email protected] and/or [email protected] and/or [email protected]
22. Alternatively you may file a request for access to personal information in accordance with the AVI Manual in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000, available at https://www.avi.co.za/wp-content/uploads/2017/03/Promotion-of-Access-to-Information-Manual.pdf .
23. Alternatively, you may submit a complaint to the Information Regulator in the prescribed manner and form, https://justice.gov.za/inforeg/index.html.
 

TERMS AND CONDITIONS - LAY-BY PURCHASES

These Lay-By Terms and Conditions of A&D Spitz (Pty) Ltd (“Spitz”) should be adhered to at all times and are in accordance with the Consumer Protection Act 68 of 2008.
These terms and conditions apply to all merchandise sold in Spitz Group stores under the Spitz, Kurt Geiger, Green Cross and GX&Co brands.
 
1. Identification documents must be provided for verification on entering into a Lay-By agreement (“Lay-By Agreement”).
2. Promotional or sale items may only be purchased in terms of a Lay-By Agreement if permitted by the terms of a Promotion or as permitted by management, entirely within management's discretion
3. The Lay-By Agreement will state the date when the Lay-By Agreement begins (“Start Date”).
4. A minimum deposit of 25% of the contract price is required.
5. A date of completion will be agreed upon and stipulated in the Lay-By Agreement, which date will be for a period of up to a maximum of 4 months from the Start Date (“Date of Completion”).
6. The customer must pay the contract price in full on or before the Date of Completion. Failure by the customer to pay the contract price in full by the Date of Completion will be deemed to be termination of the Lay-By Agreement in terms of section 62(4) of the Consumer Protection Act 68 of 2008, without further notice of termination having to be given by the customer.
7. The item/s will remain with the store until the Date of Completion.
8. The item/s will be kept by the store for a maximum of 4 months from the Start Date.
9. When item/s are collected, the identification document, verified in terms of clause 1, must be provided.
10. On termination of the Lay-By Agreement before the Date of Completion, a 1% termination penalty on the contract price will be charged and the balance will be paid back to the customer in cash.
11. If the contract price is not paid in full within 5 business days after the Date of Completion, the Lay-By Agreement will automatically terminate in terms of paragraph 6 above and a 1% penalty will be charged on the contract price and the balance will be paid out in cash.
12. The 1% termination penalty will not be charged if the customer’s failure to complete payment was due to the death or hospitalisation of the customer.
13. Items purchased in terms of a Lay-By Agreement are subject to the Spitz Group Returns Policy.
14. Spitz reserves the right to extend, reasonably shorten, suspend the term of a Lay-By Agreement, and/or terminate Lay-By Agreements whenever it should choose for technical, commercial, or operational reasons, or for reasons beyond its control or generally for any reason whatsoever within its discretion. These terms and conditions may be amended by Spitz at any time and will be applied and interpreted within Spitz's sole discretion.
15. To the extent permitted by law, Spitz will not be liable for any defects in a Lay-By Agreement and/or any losses caused by such defects and/or losses arising from incorrect or inaccurate information supplied by you.
16. To the extent permitted by law, you indemnify Spitz, its associated, holding and subsidiary companies, and its directors, officer and employees, against any and all claims for any loss or damages, whether direct, indirect, consequential, or otherwise, arising from any cause whatsoever relating to a Lay-By Agreement.
17. South African law shall govern these terms and conditions and the courts of South Africa shall have exclusive jurisdiction.
18. If you have elected to receive communication from Spitz and other AVI Limited brands, your personal information and contact details will form part of the Spitz database and we will process such personal information strictly in accordance with the provisions of the Protection of Personal Information Act, 4 of 2013.
19. Personal information collected will be used for direct marketing only if you have (a) given your consent; or (b) are a customer of Spitz and we obtained your contact details in the context of the sale of a product or services.
20. We will only use your personal information for marketing our own products or services and you will receive marketing communication regarding, (without limitation) upcoming Promotions, competitions and offers related to Spitz and other AVI Limited brands.
21. Your personal information will be shared with the other AVI Limited brands and their agents to the extent necessary in order to ensure that you receive the marketing communication either via email or SMS.
22. You may at any time object, free of charge, to the use of your personal information and opt out of receiving direct marketing communication. Should you wish to opt out, please select the opt-out option made available to you, or contact the Consumer Care Line on 0860 109 321 or [email protected] and/or [email protected] and/or [email protected] and/or [email protected]
23. All terms and conditions can be viewed on our websites at www.spitz.co.za and/or www.kurtgeiger.co.za and/or www.green-cross.com and/or www.gxandco.com
24. If you have questions regarding any matter relating to your privacy or personal information, or if you believe there has been a breach of your privacy or your personal information, you may either contact us at the Consumer Care Line on 0860 109 321 or [email protected] and/or [email protected] and/or [email protected] and/or [email protected]
25. Alternatively you may file a request for access to personal information in accordance with the AVI Manual in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000, available at https://www.avi.co.za/wp-content/uploads/2017/03/Promotion-of-Access-to-Information-Manual.pdf .
26. Alternatively, you may submit a complaint to the Information Regulator in the prescribed manner and form, https://justice.gov.za/inforeg/index.html.
 

TERMS AND CONDITIONS – GIFT CARDS

1. Gift Cards are issued by A & D Spitz (Pty) Ltd (“Spitz”) in the name of the applicable Spitz Group brand.
2. The use of a Gift Cards is subject to the terms and conditions set out herein.
3. Gift Cards may only be redeemed by the particular brand for which they were purchased, i.e. Spitz Gift Cards may not be redeemed in Kurt Geiger, Green Cross or GX&Co stores, and vice versa.
4. Gift Cards have no value unless money is loaded onto the card and activated at the applicable brand store till point.
5. Please present the Gift Card to the cashier at the applicable brand store for payment of your purchases.
6. Purchases will be deducted from the amount loaded on the Gift Card until the value reaches zero.
7. You will be required to sign a transaction slip when you make a purchase with your Gift Card.
8. Gift Cards can be topped up but only by the same brand for which the Gift Card was originally issued. The maximum amount that can be loaded on the Gift Card is R5000.00 (Five Thousand Rand).
9. All purchases in excess of the Gift Card balance will have to be paid for in cash, by card, on account, or on Lay-By Agreement, failing which they will be declined. Any purchases paid in part by Gift Card and in part on Lay-By Agreement, will not be delivered until full payment of the Lay-By Agreement has been made in terms of the Terms and Conditions – Lay-By Purchases.
10. You can check the remaining Gift Card balance at any till point in an applicable brand store.
11. The balance reflected on the system is final and binding.
12. Gift Cards are only exchangeable for merchandise at the applicable brand stores and may not be refunded or redeemed for cash, except in the case of a refund in terms of this Policy, which refund will be made by crediting the Gift Card used to make the initial purchase or the issuing of a new Gift Card.
13. No cash change will be given.
14. Gift Cards may not be redeemed against purchases made anywhere other than at the applicable brand store within South Africa.
15. No remote redemptions are allowed, such as ordering via e-mail, telephone or internet.
16. Gift Cards are valid for 3 years from the date of issue and will expire thereafter. Any money loaded on the Gift Card at expiry will be forfeited.
17. Gift Cards may not be used to make payments into any Spitz account, credit card account and/or a utilities account.
18. Gift Cards may not be used for any illegal transactions. It is your responsibility to determine whether a transaction is legal or not.
19. Misuse of Gift Cards may constitute fraud.
20. Spitz may choose to revoke a Gift Card at any time to protect our interests.
21. Spitz reserves the right to limit the number of Gift Cards you may purchase.
 
note Please pay specific attention to the following terms! Please note that these terms require you to take on liability, limit the liability or indemnify Spitz. Please read them carefully and ask if you have any questions!
 
22. You are responsible for the safety of your Gift Card. Should your Gift Card be damaged, lost, stolen or copied, Spitz will not be liable and your Gift Card will not be replaced.
23. Spitz reserves the right to extend, reasonably shorten, suspend the validity period, and/or cancel Gift Cards whenever it should choose for technical, commercial, or operational reasons, or for reasons beyond its control or generally for any reason whatsoever within Spitz's sole discretion. These Gift Card terms and conditions may be amended by Spitz at any time and will be applied and interpreted in Spitz's sole discretion.
24. Spitz reserves the right to verify the identity of any person redeeming a Gift Card but is not obliged to do so and will not be responsible and accepts no liability whatsoever if the person redeeming a Gift Card is not an authorised person.
25. To the extent permitted by law, Spitz will not be liable for any defect in a Gift Card and/or any losses caused by such defect and/or losses arising from incorrect or inaccurate information supplied by Gift Card purchasers and/or holders.
26. To the extent permitted by law, all Gift Card purchasers and/or holders indemnity Spitz, its associated, holding and subsidiary companies, and its directors, officers and employees, against any and all claims for any loss or damage, whether direct, indirect, consequential, or otherwise, arising from any cause whatsoever from their purchase and/or use of a Gift Card.
27. All purchases made with a Gift Card remain subject to the Spitz Group Returns Policy.
28. If you have elected to receive communication from Spitz and other AVI Limited brands, your personal information and contact details will form part of the Spitz database and we will process such personal information strictly in accordance with the provisions of the Protection of Personal Information Act, 4 of 2013.
29. Personal information collected will be used for direct marketing only if you have (a) given your consent; or (b) are a customer of Spitz and we obtained your contact details in the context of the sale of a product or services.
30. We will only use your personal information for marketing our own products or services and you will receive marketing communication regarding, (without limitation) upcoming Promotions, competitions and offers related to Spitz and other AVI Limited brands.
31. Your personal information will be shared with the other AVI Limited brands and their agents to the extent necessary in order to ensure that you receive the marketing communication either via email or SMS.
32. You may at any time object, free of charge, to the use of your personal information and opt out of receiving direct marketing communication. Should you wish to opt out, please select the opt-out option made available to you, or contact the Consumer Care Line.
33. South African law shall govern these terms and conditions and the courts of South Africa shall have exclusive jurisdiction.
34. All terms and conditions can be viewed on our websites at www.spitz.co.za and/or www.kurtgeiger.co.za and/or www.green-cross.com and/or www.gxandco.com
35. If you have questions regarding any matter relating to your privacy or personal information, or if you believe there has been a breach of your privacy or your personal information, you may either contact us at the Consumer Care Line on 0860 109 321 or [email protected] and/or [email protected] and/or [email protected] and/or [email protected]
36. Alternatively you may file a request for access to personal information in accordance with the AVI Manual in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000, available at https://www.avi.co.za/wp-content/uploads/2017/03/Promotion-of-Access-to-Information-Manual.pdf .
37. Alternatively, you may submit a complaint to the Information Regulator in the prescribed manner and form, https://justice.gov.za/inforeg/index.html.

TERMS AND CONDITIONS

Lay-bys Terms and Conditions

These Lay-By Terms and Conditions of GX&Co, a division of A & D Spitz (Pty) Ltd (“the Company”) should be adhered to at all times and are in accordance with the Consumer Protection Act 68 of 2008.

1. Identification documents must be provided for verification on entering into a Lay-By agreement (“Lay-By Agreement”).

2. The Lay-By Agreement will state the date when the Lay-By Agreement begins (“Start Date”).

3. A minimum deposit of 25% of the contract price is required.

4. A date of completion must be agreed upon and stipulated in the Lay-By Agreement (“Date of Completion”).

5. The customer must pay the contract price in full on or before the Date of Completion.

6. The item/s will remain with GX&Co until the contract price is paid in full.

7. The Date of Completion can be for a maximum 4 months from the Start Date.

8. The item/s will be kept for a maximum of 4 months from the Start Date.

9. When item/s are collected, the identification document, verified in terms of clause 1, must be provided.

10. On cancellation of the Lay-By Agreement before the Date of Completion, a 1% cancellation penalty on the contract price will be charged and the balance will be paid back to the customer in cash.

11. If the contract price is not paid in full 60 business days after the Date of Completion, the Lay-By will expire and a 1% penalty will be charged on the contract price and the balance will be paid out in cash.

12. The 1% cancellation penalty will not be charged if the customer’s failure to complete payment was due to the death or hospitalisation of the customer.

13. Items purchased in terms of a Lay-By Agreement are subject to the GX&Co Returns Policy.

14. Customer Care Line 0860 009 855 or [email protected]

Gift Card Terms and Conditions

1. Gift Cards are issued by Green Cross and GX&Co, divisions of A & D Spitz (Pty) Ltd (“the Company”).

2. The use of a Green Cross or GX&Co Gift Card is subject to the terms and conditions set out herein.

3. Green Cross or GX&Co Gift Cards may be redeemed at Green Cross and GX&Co stores only.

4. The Green Cross or GX&Co Gift Card has no value unless money is loaded onto the card and activated at a Green Cross or GX&Co store till point.

5. Please present the Green Cross or GX&Co Gift Card to the cashier at the Green Cross or GX&Co store for payment of your purchases.

6. Purchases will be deducted from the amount loaded on the Green Cross or GX&Co Gift Card until the value reaches zero.

7. You will be required to sign a transaction slip when you make a purchase with your Green Cross or GX&Co Gift Card.

8. This Green Cross or GX&Co Gift Card can be topped up at any Green Cross or GX&Co store. The maximum amount that can be loaded on the Green Cross or GX&Co Gift Card is R5 000.

9. All purchases in excess of the Green Cross or GX&Co Gift Card balance will be declined.

10. You can check the remaining Green Cross or GX&Co Gift Card’s balance at any till point in a Green Cross or GX&Co store.

11. The balance reflected on the Company’s system is final and binding.

12. This Green Cross or GX&Co Gift Card is only exchangeable for merchandise at a Green Cross or GX&Co store and may not be refunded or redeemed for cash.

13. No cash change will be given.

14. The Green Cross or GX&Co Gift Card may not be redeemed against purchases made anywhere other than at Green Cross or GX&Co stores within South Africa.

15. No remote redemptions are allowed, such as ordering via mail, telephone or internet.

16. This Green Cross or GX&Co Gift Card is valid for 3 years from the date of issue and will expire thereafter. Any money loaded on the Green Cross or GX&Co Gift Card at expiry will be forfeited.

17. The Green Cross or GX&Co Gift Card may not be used to make payments into any Green Cross or GX&Co account, credit card account and/or utilities account.

18. The Green Cross or GX&Co Gift Card may not be used for any illegal transactions. It is your responsibility to determine whether a transaction is legal or not.

19. Misuse of the Green Cross or GX&Co Gift Card may constitute fraud.

20. The Company may choose to revoke your Green Cross or GX&Co Gift Card at any time to protect our interests.

21. The Company reserves the right to limit the number of Green Cross or GX&Co Gift Cards you may purchase.

22. You are responsible for the safety of your Green Cross or GX&Co Gift Card. Should your Green Cross or GX&Co Gift Card be damaged, lost, stolen or copied, the Company will not be liable and your Green Cross or GX&Co Gift Card will not be replaced.

Lay-bys Terms and Conditions

These Lay-By Terms and Conditions of GX&Co, a division of A & D Spitz (Pty) Ltd (“the Company”) should be adhered to at all times and are in accordance with the Consumer Protection Act 68 of 2008.

1. Identification documents must be provided for verification on entering into a Lay-By agreement (“Lay-By Agreement”).

2. The Lay-By Agreement will state the date when the Lay-By Agreement begins (“Start Date”).

3. A minimum deposit of 25% of the contract price is required.

4. A date of completion must be agreed upon and stipulated in the Lay-By Agreement (“Date of Completion”).

5. The customer must pay the contract price in full on or before the Date of Completion.

6. The item/s will remain with GX&Co until the contract price is paid in full.

7. The Date of Completion can be for a maximum 4 months from the Start Date.

8. The item/s will be kept for a maximum of 4 months from the Start Date.

9. When item/s are collected, the identification document, verified in terms of clause 1, must be provided.

10. On cancellation of the Lay-By Agreement before the Date of Completion, a 1% cancellation penalty on the contract price will be charged and the balance will be paid back to the customer in cash.

11. If the contract price is not paid in full 60 business days after the Date of Completion, the Lay-By will expire and a 1% penalty will be charged on the contract price and the balance will be paid out in cash.

12. The 1% cancellation penalty will not be charged if the customer’s failure to complete payment was due to the death or hospitalisation of the customer.

13. Items purchased in terms of a Lay-By Agreement are subject to the GX&Co Returns Policy.

14. Customer Care Line 0860 009 855 or [email protected].com

Gift Card Terms and Conditions

1. Gift Cards are issued by Green Cross and GX&Co, divisions of A & D Spitz (Pty) Ltd (“the Company”).

2. The use of a Green Cross or GX&Co Gift Card is subject to the terms and conditions set out herein.

3. Green Cross or GX&Co Gift Cards may be redeemed at Green Cross and GX&Co stores only.

4. The Green Cross or GX&Co Gift Card has no value unless money is loaded onto the card and activated at a Green Cross or GX&Co store till point.

5. Please present the Green Cross or GX&Co Gift Card to the cashier at the Green Cross or GX&Co store for payment of your purchases.

6. Purchases will be deducted from the amount loaded on the Green Cross or GX&Co Gift Card until the value reaches zero.

7. You will be required to sign a transaction slip when you make a purchase with your Green Cross or GX&Co Gift Card.

8. This Green Cross or GX&Co Gift Card can be topped up at any Green Cross or GX&Co store. The maximum amount that can be loaded on the Green Cross or GX&Co Gift Card is R5 000.

9. All purchases in excess of the Green Cross or GX&Co Gift Card balance will be declined.

10. You can check the remaining Green Cross or GX&Co Gift Card’s balance at any till point in a Green Cross or GX&Co store.

11. The balance reflected on the Company’s system is final and binding.

12. This Green Cross or GX&Co Gift Card is only exchangeable for merchandise at a Green Cross or GX&Co store and may not be refunded or redeemed for cash.

13. No cash change will be given.

14. The Green Cross or GX&Co Gift Card may not be redeemed against purchases made anywhere other than at Green Cross or GX&Co stores within South Africa.

15. No remote redemptions are allowed, such as ordering via mail, telephone or internet.

16. This Green Cross or GX&Co Gift Card is valid for 3 years from the date of issue and will expire thereafter. Any money loaded on the Green Cross or GX&Co Gift Card at expiry will be forfeited.

17. The Green Cross or GX&Co Gift Card may not be used to make payments into any Green Cross or GX&Co account, credit card account and/or utilities account.

18. The Green Cross or GX&Co Gift Card may not be used for any illegal transactions. It is your responsibility to determine whether a transaction is legal or not.

19. Misuse of the Green Cross or GX&Co Gift Card may constitute fraud.

20. The Company may choose to revoke your Green Cross or GX&Co Gift Card at any time to protect our interests.

21. The Company reserves the right to limit the number of Green Cross or GX&Co Gift Cards you may purchase.

22. You are responsible for the safety of your Green Cross or GX&Co Gift Card. Should your Green Cross or GX&Co Gift Card be damaged, lost, stolen or copied, the Company will not be liable and your Green Cross or GX&Co Gift Card will not be replaced.

Please pay specific attention to the following terms! Please note that these terms require you to take on liability, limit the liability or indemnify the Company. Please read them carefully and ask if you have any questions!

23. All purchases remain subject to the Company’s Returns Policy.
24. Customer Care Line 0860 009 855 or [email protected]

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